Privacy Policy
Privacy Policy
How SoundSync Solutions uses personal information, shares it for services, honors marketing choices, and handles privacy requests.
Updated 2026-10-06
Who is responsible
SoundSync Solutions is registered in Michigan, USA. Our business address is 2632 Crossing Circle #1010, Traverse City, Michigan 49684, USA. Contact support@soundsyncsolutions.biz for support, billing, privacy, or security questions.
SoundSync Solutions operates the platform and its managed-commerce, account, security, support, and related data processing. Developers also have responsibilities for information they use in their own product, support, and marketing relationships.
SoundSync
Information and purposes
Information is used for the service or obligation it supports.
| Information | Purpose |
|---|---|
| Account and contact details | Account access, developer identity, support, and necessary communications |
| Orders, payment references, refunds, disputes, and payout details | Purchase fulfillment, reconciliation, settlement, and legal obligations |
| Customer location and tax information | Applicable checkout tax and supporting tax records |
| Licenses, serials, entitlements, and device identifiers | Product ownership, claims, activation, validation, and device limits |
| Download and service activity | Authorized delivery, troubleshooting, operation, and security |
| Campaign contacts, consent, suppression, and engagement | Permitted marketing, preference enforcement, and reporting |
| Support correspondence | Responding to requests and resolving product or account issues |
| Team roles, invitations, agreements, referral activity, and recipient allocations | Scoped workspace access, intended-recipient onboarding, accepted terms, permitted attribution, and financial settlement |
Why information is processed
Where applicable, processing is based on providing the requested service or contract, meeting legal obligations, legitimate interests such as service security and fraud prevention, or consent for activities requiring it. A purchase does not constitute consent to unrelated promotional communication.
Sharing for the relevant service
Relevant product developers receive the information needed for their products, customer support, and permitted customer relationships. Stripe, PayPal, and providers supporting hosting, storage, delivery, email, security, or requested assistance process information needed for those functions.
SoundSync does not sell personal information or provide unrestricted customer lists for unrelated third-party advertising. Information may also be disclosed where legally required or necessary to address a dispute or protect lawful rights.
Programs and connected reseller stores
Affiliate and collaborator recipients see their own relevant terms, referral activity, allocations, and payment information; participation alone does not grant customer-table or developer-team access. Invitation links and verification tokens are private access material.
An approved WooCommerce integration uses store-level provider permissions and can receive whole-order webhooks. SoundSync limits fulfillment to approved relevant product lines and the customer/order information needed for them. Provider transmission and SoundSync's retained fulfillment records are different scopes; review the integration before authorizing it.
SoundSync
Providers used by the relevant features
This identifies the integrations for these functions, not a claim that every provider is used for every account or request.
| Provider | Function | Relevant information |
|---|---|---|
| Stripe and PayPal | Payments and related financial processing | Payment, transaction, refund/dispute, and applicable account information |
| Railway | Platform hosting and operation | Information processed or stored by the hosted application |
| Cloudflare R2 | Product and media file storage/delivery | Uploaded product files, media, generated assets, and authorized retrieval requests |
| Elastic Email | Configured email delivery and reporting | Recipients, message content, sender details, and delivery/engagement events |
| Google Gemini | Enabled product, storefront, and marketing AI assistance | Submitted instructions and relevant draft-generation context |
| Google Analytics | Developer-configured storefront analytics | Relevant page-view and browsing context when the integration is enabled |
Marketing preferences
Unsubscribe and suppression choices stop applicable marketing use. Minimal consent and suppression records may remain to honor those choices. Receipts, account security, purchase, and necessary service messages are distinct from promotional campaigns.
Retention and security
SoundSync retains information for the purpose it serves: operating accounts and purchased access, handling support, honoring marketing preferences, securing the service, and meeting applicable tax, accounting, dispute, and legal obligations. Unnecessary information should be deleted or anonymized. There is not one blanket retention period for all information.
Access restrictions and scoped permissions help protect information, but no service can promise absolute security. Credentials, full serials, and sensitive personal information should not be exposed in public examples or screenshots.
Access, deletion, and other rights
Send access, correction, export, deletion, or account-closure requests to support@soundsyncsolutions.biz. We verify the requester, review the affected information and access, and explain what can be removed and what must be retained. Closing an account, unsubscribing from marketing, and deleting personal information are different requests. No instant, all-record deletion is promised.
Depending on applicable law, individuals may request access, correction, deletion, portability, restriction, or objection; withdraw consent; and complain to the appropriate regulator. We explain applicable retention exceptions, verification requirements, and effects on purchased access.
Providers and international processing
SoundSync is operated from the United States and may use providers operating in other countries. The safeguards required for a particular transfer depend on the provider, data, and applicable law. Contact support for information about the processing relevant to your account; this page does not assert an unverified transfer certification or universal data-residency guarantee.
Policy changes and contact
Material changes to the use of personal information will be communicated as appropriate. Contact support@soundsyncsolutions.biz with privacy questions or requests. A revised policy must reflect actual processing rather than introduce incompatible uses retroactively.
Financial participation does not expose customer records
Affiliate and collaborator agreements do not grant developer workspace access, reseller privileges, or unrestricted customer information. Recipients receive the agreement, referral activity, allocation, and payout information needed for their own participation. Team access is assigned separately. Neither a click count nor an agreement gives access to a public customer list.