Terms of Service
Terms of Service
Terms for SoundSync accounts, managed commerce, developer services, product access, fees, and account closure.
Updated 2026-10-06
Who operates SoundSync
SoundSync Solutions is registered in Michigan, USA. Our business address is 2632 Crossing Circle #1010, Traverse City, Michigan 49684, USA. Contact support@soundsyncsolutions.biz for support, billing, privacy, or security questions.
SoundSync is built and operated by one developer. A small team does not change who is responsible for managed sales: SoundSync Solutions is the named operator and Merchant of Record.
Using SoundSync
These terms describe the use of SoundSync accounts, developer services, managed checkout, licensing, delivery, and customer access. Users must provide accurate information, be legally able to enter the applicable agreement, and protect their account credentials. Developers are responsible for authorized team use.
Merchant of Record and developer responsibilities
SoundSync Solutions is the Merchant of Record for purchases completed through SoundSync-managed checkout. SoundSync handles payment processing and applicable sales-tax/VAT calculation, collection, registration, filing, and remittance for those transactions.
A sale collected by an external reseller, partner, or another payment system is not a SoundSync-managed sale. SoundSync does not cover that seller's processing fees or act as Merchant of Record for that payment. Approved integrations can still use SoundSync serials, customer claims, licensing, and fulfillment. A referral that completes payment through SoundSync checkout remains a managed sale, including a developer storefront or marketplace purchase.
Developers retain responsibility for product quality, compatibility descriptions, customer support, intellectual-property rights, and lawful distribution. SoundSync services do not transfer ownership of a developer's product or create rights to distribute third-party content.
Fees and product pricing
SoundSync charges one 10% fee on product revenue after discounts and before tax. Payment processing is included for SoundSync-managed checkout. Marketplace-attributed sales use the same fee, not a second marketplace charge.
Paid products, subscriptions, and bundles sold through SoundSync checkout must be priced at $9.99 or higher after discounts, before tax. Free access uses supported free-claim or external-redemption flows instead.
The $10 monthly minimum is a minimum total of SoundSync charges, not a $10 subscription added to every bill. Sale fees, marketing-email charges, redemption overages, and other applicable SoundSync charges count toward it. If those charges total $7, the minimum adjustment is $3; if they total $12, no minimum adjustment is added. Sale fees already deducted from your proceeds are counted toward the minimum, not charged again on the statement. The shortfall is reconciled after the calendar month closes, not added separately to every partial-month statement.
Discounted pre-tax product revenue minus the SoundSync fee is the sale's proceeds. Accepted affiliate and collaborator agreements allocate their shares from those proceeds before the developer remainder. Refunds, disputes, and disclosed usage charges are separate adjustments, not hidden checkout-processing fees.
Marketing and external-redemption usage
Each calendar month includes 1,000 marketing emails, then $1.00 per additional 1,000 emails. Transactional emails, including receipts, account security messages, purchase notices, and license or activation messages, are included separately and do not consume the marketing allowance.
Marketing usage counts recipient sends accepted by the email provider. Drafts, scheduling, campaign test sends, recipients skipped for consent or suppression, and provider-rejected sends do not count in the campaign billing path. A message that bounces after provider acceptance still counts as a send.
Overages are billed in started blocks of 1,000 marketing emails at $1 per block. After the 1,000 included sends, sending 1 to 1,000 more costs $1; sending 1,001 to 2,000 more costs $2. Campaigns, automations, and split statement periods share the same monthly count, so continuing within an already billed block does not add another block charge.
Each calendar month includes 10,000 qualifying external redemptions, then $0.005 per redemption. Examples include free-product claims and reseller or other off-portal serial claims. A free BOGO gift included in a paid SoundSync checkout has no external-redemption charge. Ordinary license validation, device activation, and reactivation are not each a new external redemption merely because they call the licensing API.
Monthly included quantities reset on the first day of the calendar month using UTC accounting periods. Unused quantities do not roll over. Campaigns and marketing automations share the marketing-email allowance.
Refunds and chargebacks
Customers contact the product developer to request a refund within 14 days of the initial purchase. Developers can refund the full order or selected whole products within it; custom monetary amounts and part-of-product refunds are not offered. Only the initial subscription payment is eligible under this standard policy, not renewal payments. Mandatory consumer rights remain unaffected.
Authorized developers initiate refunds from the Purchases view: review the eligible order, select whole products or the full order, inspect the refund breakdown, enter a reason, and confirm. The service checks the original captured payment and request window before processing. External reseller payments must be refunded by the seller that collected them; the partner integration separately reconciles fulfilled access.
SoundSync retains its original fee on refunded products. The customer receives the selected products' full paid amount and associated tax without a SoundSync fee deduction. The developer covers actual additional refund charges recorded by the payment provider, not the ordinary processing cost already covered on SoundSync checkout. Accepted affiliate and collaborator shares reverse from the original sale allocation; the developer adjustment uses the original developer share plus the retained SoundSync fee and applicable refund charges. Previously paid amounts are recovered from future earnings, and tax is reconciled separately.
A confirmed refund removes access granted by the refunded purchase for the selected products. A full-order refund covers all its purchased items. Unrelated purchases and independent grants remain intact. Bundles follow their linked purchase scope rather than permitting arbitrary selection of included gifts or components. Licensing, device state, download authorization, and subscription access are reconciled with the affected purchase; an unresolved operation requires review rather than another blind refund attempt.
Developers are responsible for confirmed chargeback losses and actual dispute charges recorded by the payment provider. SoundSync covers ordinary processing only for SoundSync-managed checkout, not externally collected reseller or partner payments. An open dispute holds affected funds while its outcome is determined; it is not automatically a final product loss. Original recipient shares and developer obligations are reconciled with the dispute outcome. Returned dispute charges are recorded separately; winning the disputed sale does not mean every provider charge was returned.
Recurring access and earned product ownership
A subscription offer specifies whether payments provide continuing access or keep-your-products ownership. Access-only subscriptions follow their paid period and cancellation/grace policy. In the ownership model, verified paid invoices establish the products earned for that payment; an unpaid trial or failed payment does not.
Cancellation does not remove already earned paid ownership merely because future billing stops. A refund, dispute, or reversal can remove ownership tied to the affected payment without erasing an independent purchase. Product listings must explain the offer, catalog, billing interval, and applicable access terms.
Settlements and payouts
Developer payouts are made twice monthly, on the 1st and 15th of each month, through Stripe Connect in USD. Payments have a minimum 14-day hold and enter the first scheduled payout after that hold completes, subject to unresolved adjustments and account restrictions. Older eligible balances remain eligible on the next run. The scheduled date is the payment-initiation date, not a guarantee of arrival in a bank or payment account.
Funds collected through SoundSync Stripe and PayPal checkout are transferred manually into a dedicated business account used only for developer, affiliate, and collaborator payouts, not business expenses. Developer payouts are made through Stripe Connect after the applicable hold, approval, and reconciliation. This is a dedicated business account, not a claim of escrow, trust-account status, or deposit protection.
There is no SoundSync payout minimum or routine reserve. Small positive USD balances follow the same eligibility and approval process as other payouts. Contact support about an unpaid eligible balance, an account restriction, or the payout destination available for your account.
SoundSync supports USD only currently: product prices, checkout presentment and charges, developer statements, and payouts are in US dollars. International checkout does not mean multi-currency checkout. A buyer's provider may convert a USD charge into the currency of their account. Developers bear applicable currency-conversion costs when receiving funds in another currency. Conversion rates and destination charges depend on the payment provider; no universal conversion percentage is promised.
Payment destinations and any provider conversion treatment must be confirmed for the account. Statements itemize fees and adjustments. A scheduled payment or failed transfer must not be represented as a completed payout.
Customer information and communication
Developers may use customer information only for the relevant products, support, and permitted business purposes. Marketing requires the applicable consent or other lawful basis and must honor unsubscribe and suppression choices. Buying a product does not create unrestricted permission to market other products.
Account restrictions and closure
SoundSync may restrict activity necessary to address fraud, security incidents, unlawful conduct, or material misuse, with an explanation where permitted. Closure is arranged through support so sales, renewals, customer access, balances, and records can be reconciled.
Closure does not erase outstanding financial obligations or required records. Eligible remaining funds follow the next applicable payout cycle; held funds follow their eligible cycle. Existing purchases require an agreed access and support transition.
Service changes and compatibility
Integration behavior depends on the documented endpoint, package, and supported product configuration. Developers should review change notices and test their release builds. Material commercial-policy changes will be communicated before taking effect; no universal uptime or permanent undocumented-interface guarantee is made.
Applicable law and mandatory rights
Michigan law governs this agreement without overriding mandatory consumer rights or other protections that cannot lawfully be excluded. The standard refund window does not remove those rights. Contact support about an unresolved product, payment, or account matter.