Guide
Chargebacks and Disputes
Developer responsibility, evidence, provider deadlines, and statement adjustments.
Responsibility and current fee handling
Developers are responsible for confirmed chargeback losses and actual dispute charges recorded by the payment provider. SoundSync covers ordinary processing only for SoundSync-managed checkout, not externally collected reseller or partner payments. An open dispute holds affected funds while its outcome is determined; it is not automatically a final product loss. Original recipient shares and developer obligations are reconciled with the dispute outcome. Returned dispute charges are recorded separately; winning the disputed sale does not mean every provider charge was returned.
Respond through the provider process
Provide requested purchase, product, delivery, and customer-support evidence promptly. The provider's dispute deadline is separate from the standard refund window. Do not treat an open case as a final loss or submit sensitive customer records publicly.
Check finances and access
Reconcile the dispute state, ledger adjustments, developer balance, and relevant access policy. A later reversal or reinstatement must not be processed as another unrelated sale.