Guide
Retention and Deletion Requests
Record categories, verification, retained legal records, and account closure.
Keep what is needed, not everything forever
SoundSync retains information for the purpose it serves: operating accounts and purchased access, handling support, honoring marketing preferences, securing the service, and meeting applicable tax, accounting, dispute, and legal obligations. Unnecessary information should be deleted or anonymized. There is not one blanket retention period for all information.
Retention depends on the record and jurisdiction. A tax record can have a legally required period that differs from a support message or routine security log. Required financial records are not a reason to retain every optional profile field.
SoundSync
How record categories are treated
These are purpose-based rules. Fixed support, log, and backup deadlines are not yet published commitments.
| Record category | Retention purpose |
|---|---|
| Account and profile | For the account and requested services; unnecessary fields can be removed after verified closure |
| Orders, entitlements, licenses, and devices | For purchased access, customer support, and applicable legal obligations |
| Tax, payment, refund, dispute, and payout records | For the period required by the relevant jurisdiction and any unresolved matter |
| Support and security records | For resolving requests or incidents and their necessary follow-up |
| Marketing contacts and activity | For permitted communication and reporting; unsubscribe stops marketing use |
| Consent and suppression records | Minimal information necessary to honor choices and demonstrate consent |
| Backups | Subject to the backup lifecycle; deletion from the active account does not mean immediate removal from every backup |
Request access, correction, export, or deletion
Send access, correction, export, deletion, or account-closure requests to support@soundsyncsolutions.biz. We verify the requester, review the affected information and access, and explain what can be removed and what must be retained. Closing an account, unsubscribing from marketing, and deleting personal information are different requests. No instant, all-record deletion is promised.
Tell support which account and request you mean. Do not email passwords, full card details, or other unnecessary sensitive information. Verification should be proportionate to the request.
What may remain after deletion
Necessary transaction, tax, dispute, consent, suppression, and legal records may be retained with restricted use. We explain applicable exceptions and any effect on purchased access rather than promising that every record can be erased immediately.
Backups and restored records
Backups follow their own lifecycle. A restoration must not silently undo an accepted deletion or marketing suppression. Backup expiry and request-completion deadlines need to match the actual operating procedure before fixed time guarantees are published.