Guide
Subscription Bundle Troubleshooting
Identify offer, payment, plan-change, or entitlement failure before retrying.
SoundSync
Where to look
| Symptom | Check |
|---|---|
| Cannot check out | Eligible plan, current paid price, product state, and environment |
| Library missing products | Provider confirmation and relevant bundle/product entitlements |
| Change rejected | Preview/confirmation state, current plan, and permissions |
| Unexpected timing | Immediate versus scheduled change and access period |
| Plugin still locked | Product entitlement and package-specific validation/enforcement |
Do not duplicate a charge
Inspect the original operation and safe error code before submitting another payment or plan change. A timeout does not prove no operation occurred. Manual grants and billing setup must follow their distinct permission and confirmation paths.