Support guide
HISE Support and Recovery
Distinguish central package support from branded storefront articles and contact forms.
Find the failing step
Activation support covers serial owner proof, login, verification, entitlement, and device limits. Delivery support starts with customer-library authorization and files. Recurring billing questions require the relevant subscription and commercial policy, not an improvised offline unlock.
Support destinations differ
The current generated HISEScript support controls use central SoundSync support. The branded storefront help/articles/contact-form system is configured separately in Brand Manager. Inspect the downloaded package before assuming a developer support-email change updates a bundled button.
Safe recovery information
Send package variant/version, product ID, HISE version, exported host/format/OS, operation, and error code. Redact serials, passwords, product secrets, private emails, and customer tokens. A first name can be displayed only when appropriate; public support images must not expose the underlying full customer record.