Guide
Licensing Troubleshooting
Identify which stage failed before changing customer access.
Identify the decision
Start with package installation and product connectivity, then identity, entitlement, device allowance, and actual audio enforcement. A connection test is not an activation, and editor-only controls are not processor-owned enforcement.
SoundSync
Resolve and verify
-
Inspect the current state
Use the matching product, package version, operation, and safe response code.
-
Follow the matching guide
Apply the linked procedure rather than resetting unrelated customer records.
-
Retest the intended build
Check the exported application and both allowed and rejected access.
-
Send safe support context
Redact customer details, serials, passwords, tokens, and package secrets.
SoundSync
Detailed procedure
Licensing Troubleshooting
Read the matching state and integration guidance.