Guide
Create and Run an Email Campaign
Draft, preview, test, schedule, send, and reconcile recipient outcomes.
SoundSync
Prepare a campaign
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Choose the audience
Use your developer-scoped contacts or segment and estimate eligible recipients. Check consent and suppression before drafting around a total contact count.
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Write the message
Set the subject, preview text, content, product/deal links, and intended sender. Review AI-generated claims and merge tags.
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Preview
Inspect rendered HTML, branding, links, unsubscribe, and the generated compliance footer. Missing product values should not become broken customer links.
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Send a test
Use an allowed test recipient. A successful test does not prove that every audience recipient is eligible or that the bulk-send provider is ready.
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Schedule or send now
Check approval/configuration, provider readiness, timezone, and final recipient estimate. Scheduling queues work; it is not immediate delivery.
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Monitor recipients
Review accepted sends, skipped recipients, failures, suppressions, and delayed provider engagement events.
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Manage unfinished work
Cancel a pending schedule or use supported resume-send handling for an interrupted send. Inspect recipient records before attempting another broad send.
Drafts and deals
A scheduled deal can produce a campaign draft. It does not send the message automatically. Duplicating a campaign creates work to review again; check its new schedule rather than assuming the original time is appropriate.
Reports and recipient history answer different questions: totals summarize activity, while recipient rows explain which addresses were accepted, skipped, or failed. Do not expose those rows in public screenshots.
Usage follows provider acceptance
Drafting, scheduling, and a skipped suppressed contact are not billed campaign sends. Provider acceptance records usage even if a later bounce occurs. Campaign test-send accounting is separate; consult the usage guide rather than assuming all tests are charged.