Support guide
Device Management
Activation limits, machine identity, deactivation, support-assisted recovery, and customer messaging for HISE products.
SoundSync
HISE visual sequence
Package setup, activation, verification, unlocked access, Store, My Products, and device controls are shown in a consistent product flow.
SoundSync
Device model
Device state should be visible enough for customers to recover access and constrained enough to protect product licensing.
Machine identity
Activation records use against a machine or device identity.
Activation limits
Product settings determine how many machines can be active.
Deactivation
A deactivated machine should return to activation-required state and can be activated again if eligible.
Support recovery
Support links should help customers resolve changed machines, lost account access, or activation-limit questions.
SoundSync
Device deactivated
The deactivated capture shows the customer returning to login or serial activation after machine state changes.