Guide
Serial Claim and Email Verification
Use the supported claim path to prove the intended serial owner before activation.
Identify the decision
A verification link is a private credential. Do not put it in support screenshots. Existing owners must use the correct account path; knowing a serial alone is not an ownership transfer.
SoundSync
Resolve and verify
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Inspect the current state
Use the matching product, package version, operation, and safe response code.
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Follow the matching guide
Apply the linked procedure rather than resetting unrelated customer records.
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Retest the intended build
Check the exported application and both allowed and rejected access.
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Send safe support context
Redact customer details, serials, passwords, tokens, and package secrets.
SoundSync
Detailed procedure
Serial Claim and Email Verification
Read the matching state and integration guidance.
Package-specific access policy
JUCE 0.7.0 requires online renewal at startup. Valid saved credentials are reused without repeated sign-in, but offline audio access is unavailable in this release. HISEScript offline grace is a different package policy.