Guide
Validation and Offline Troubleshooting
Separate a transport problem from a confirmed invalid access decision.
Identify the decision
JUCE 0.7.0 requires online renewal at startup. Valid saved credentials are reused without repeated sign-in, but offline audio access is unavailable in this release. HISEScript offline grace is a different package policy. HISEScript grace requires a prior valid state and its configured expiry. Do not refresh grace after a confirmed rejection.
SoundSync
Resolve and verify
-
Inspect the current state
Use the matching product, package version, operation, and safe response code.
-
Follow the matching guide
Apply the linked procedure rather than resetting unrelated customer records.
-
Retest the intended build
Check the exported application and both allowed and rejected access.
-
Send safe support context
Redact customer details, serials, passwords, tokens, and package secrets.
SoundSync
Detailed procedure
Validation and Offline Troubleshooting
Read the matching state and integration guidance.