Guide
Login or Serial Activation
Offer only the identity paths enabled for the product.
Identify the decision
Account login, a serial claim, product credentials, and device registration prove different things. Keep their errors separate, and do not silently change identity to retry a rejected owner.
SoundSync
Resolve and verify
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Inspect the current state
Use the matching product, package version, operation, and safe response code.
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Follow the matching guide
Apply the linked procedure rather than resetting unrelated customer records.
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Retest the intended build
Check the exported application and both allowed and rejected access.
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Send safe support context
Redact customer details, serials, passwords, tokens, and package secrets.
SoundSync
Detailed procedure
Login or Serial Activation
Read the matching state and integration guidance.
Package-specific access policy
JUCE 0.7.0 requires online renewal at startup. Valid saved credentials are reused without repeated sign-in, but offline audio access is unavailable in this release. HISEScript offline grace is a different package policy.